DO YOU HAVE PROBLEMS WITH YOUR LOCAL PHONE SERVICE?
Your current carrier may not care about you, the customer. They don't have to. They have had a monopoly for so long and they still control almost all of the local service.
Don't just complain. They know you won't do anything about it.
Prove them wrong and make a difference. Do something about it.
You now have the choice and the freedom to use a different company other than the one you have now. You can find better service. Its easier than you think.
Take a look at the competition.